Author(s): Harvard Business Review
You have to talk with a colleague about a fraught situation, but you re worried that they ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that s constructivenot combative. "Difficult Conversations" walks you through: Uncovering the root cause of friction Maintaining a positive mind-set Untangling the problem together Agreeing on a way forward About HBR's 20-Minute Manager Series: Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executivesfrom the most trusted source in business. Also available as an ebook."
About "Harvard Business Review" "Harvard Business Review" is the leading destination for smart management thinking. Through its flagship magazine, 11 international licensed editions, books from Harvard Business Review Press, and digital content and tools published on HBR.org, "Harvard Business Review" provides professionals around the world with rigorous insights and best practices to lead themselves and their organizations more effectively and to make a positive impact.